Listed below are the answers to our most frequently asked questions. If you have a question that isn’t covered below, please contact us on line or call us at 440-368-2538.
When will my jewelry ship and what are the shipping rates?
Your order will ship within 7-10 days of receipt of payment. We strive to deliver your items as fast as possible, but please keep in mind that all of our jewelry is handmade and we must allow for sufficient design time. If an item is in stock, it will be shipped within one day of the receipt of payment. Please contact us if you have any questions about the availability of your item.
Shipping Fees and Timeframes
For items shipping to addresses located within the United States the following shipping options are available:
- Free Priority Mail Shipping on all orders over $150
- USPS Priority Mail (2-4 Days) $4.60
- USPS Express Mail (1-2 Days) $19.50
For items shipping to addresses located in Canada, the following is available:
- USPS Priority Mail International (6-10 Days) $11.00
Help! I need my jewelry ASAP! What is the quickest way to get my jewelry to me?
You can select USPS Express Mail as your delivery option for $19.50. An additional $10 fee will be assessed on all rush orders making the total shipping and rush fees $29.50. By selecting USPS Express Mail and marking your order “rush,” we will design your jewelry within two days of receipt of payment and ship it out by the third day. You should receive your order within four days from receipt of payment.
Will I be charged sales tax?
Sales tax of 6.5% will be charged to orders with shipping addresses located in the state of Ohio.
I don’t see exactly what I’m looking for in your collection. Can I place a special order?
Certainly! We will work with you to create a piece of jewelry that meets your specifications as closely as possible. If you would like more information please contact us on line or call us at 440-368-2538.
Do you design Custom Wedding Jewelry?
Absolutely! Frosting Accessories has designed custom jewelry for many brides and their attendants for their big day. You can click on the Bridal section on our home page or contact us on line or by phone at 440-368-2538 to discuss your ideas.
What is your return policy?
When you shop with is, we want you to be completely satisfied with your purchase. Our goal is for you to consider us your “go to” jewelry designer and come back again, again, and again! We want to be sure that the fit, quality and durability meet your demands. If you are not satisfied, please return your purchase to us (within one year of purchase) for an exchange or merchandise credit.
When shipping your product back to us, please include the following:
- Your name, address, phone number and e-mail address
- Original sales receipt
- Reason for return/exchange
- If you would like a replacement piece or would prefer a merchandise credit
Once we have received your returned jewelry, we will be in contact with you to let you know when to expect your replacement or merchandise credit.
How do I determine what size jewelry to order?
To determine the correction bracelet size, measure your wrist across the wrist bone and add one inch to get your proper size.
Women’s Bracelet Sizes:
XS-7 inches S-7.25 inches M-7.5 inches L-8 inches
Children’s Bracelet Sizes (all children’s bracelets come with an additional “room to grow” extension chain which adds an inch to each bracelet. This allows the child to continue to wear the bracelet as they get older.)
Newborn 4” 3-6 mos 4.5” 6 mos - 2 yrs 4.75” 2-4 yrs 5”
4-6 yrs 5.5” 6-12 yrs 6” 12-16 yrs 6.5”
Necklace Sizes
16” Choker 17-18” At the collarbone 20” A few inches below the collar bone
22” At or above the neckline 24” A little below the neckline
Do you have a store?
Not currently. You can see our designs in person at any of our upcoming Events or you can schedule a private viewing appointment at Nichole’s home in Chardon, Ohio. Contact us to schedule your appointment today.
To keep your Sterling Silver jewelry as beautiful as the day you bought it, please follow the instructions below.
To prevent your sterling silver jewelry from tarnishing, you should store it in an air tight container such as the zip lock bag provided with your purchase or in an anti-tarnish jewelry bag.
Sterling Silver tarnishes from the interaction of silver and sulfides in the air. First the tarnish will take on a golden hue, and eventually, it will turn the piece black. This is a natural process. Higher sulfide levels are associated with humidity and/or air pollution.
Sterling silver will polish up by rubbing or buffing it with a chemically treated cloth, like a Sunshine Cloth. Sunshine cloths can be purchased from Frosting Accessories for $5.00 per cloth.
What is your Privacy Policy?
At Frosting Accessories, we are committed to protecting your privacy and use the information we collect solely for our own business purposes. We do not sell or share personal information with third parties. We may from time to time, send you information on special sales and promotions. If you would prefer to not receive this information, please let us know.